Returns Policy

RETURNS POLICY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.
 
All warranty claims must be facilitated back through the retailer of purchase, in accordance with the retailer’s returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase - are the full responsibility of the consumer.
 
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
 

NEW PRODUCTS RETURNS

GeekSpot offers a 1 year replacement warranty on new products with proof of purchase.
Your exchange, refund or repair request must be accompanied by your provide proof of purchase. GeekSpot reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

If you wish to return a product due to change of mind, please note this will evaluated on case by case basis and you will be charged restocking and shipping fees. If the product is not returned in "as-new" condition your request may be denied
 

WARRANTY EXPIRATION

If your product is not covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the product. Once we receive your product, we will inspect it to determine the cause of the defect, malfunction or failure. After completing our inspection, we will contact you and inform you of the total repair or replacement cost. If your product is not covered under the Warranty, your product will not be repaired or replaced until we receive payment from you.

WARRANTY PROCESS

Please contact us at info@bluemouth.com.au to organise warranty process

We will need the following information

  • Original Order information/Receipt of Purchase
  • Description of issue of the product
  • Return contact details

We will then attend to your issue as soon as possible - please note we are a small business and we do our best to respond to all queries in a timely manner but there may be a short delay

CONTACT INFORMATION

Address: GeekSpot c/o Bluemouth Interactive
Level 2, 2 Darling Street
South Yarra
Victoria 3141
Telephone: +61 3 9867 2666
Email: info@bluemouth.com.au